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inGaborone, Botswana
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Support Operations Executive

Shortlisting stage of vacancy - only shortlisted candidates will be contacted

Overview of role

To learn, and develop a working relationship with operations and clients, taking responsibility for the development of Strategic Action plans that will take Nimble forward. Creating growth with clients through better recoveries, and ad hoc interactions optimizing Recovery profits. Ensure compliance of legal/contractual obligations (SLA’s), System integration effectiveness, and Operational System configuration and enhancements to optimize Nimble Groups effectiveness and results.

Job description

  • Under the management / direction of the Chief Operations Officer, the Support Operations Executive will have the following responsibilities (including but not limited to):
    • Portfolio Management
    • Coordinate resources to ensure profitable success in Key identified strategic projects
    • Enhance profitability through improved revenue
    • Collections performance against the overall target (Client vs. Nimble)
    • Staff productivity / Quality control
    • Generate a sound and ethical working relationship with the Client/Nimble Operations
    • Maintain and improve client recoveries; identifying and resolving problems; preparing/monitoring action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs
    • Prepare call centre performance reports by collecting, analysing, and summarizing data and trends.
    • Maintain professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices;
    • participating in professional societies.
    • Manage Vendor Rankings where applicable to highest ranking possible
  • Growth of New Business
    • Create market awareness through service delivery
    • Finding opportunities to grow the business within every client – generating leads and prospects
    • Market Nimble with new clients/ opportunities
    • Excel in client service delivery adding to goal of business growth
  • Create / Manage Client Relationship
    • Be the # 1 Service provider to clients
    • Deliver Client service beyond expectations
    • Understanding the clients expectations/ targets and portfolio through regular interactions and analysis of existing data and trends
    • Data management- balancing to client monthly/reporting feedback/ open clear visibility
    • Respond to all Client requests on Time, clearly and in writing
    • Ensure Managerial interaction at all levels
  • Risk Mitigation (client and employee)

Requirements, Education and Experience

  • BA / BComm in Business Management, CA and / MBA is preferred
  • Minimum 1 – 2 years working experience in auditing / consulting
  • Credit and Criminal clear
  • Strong analytical skills
  • Positive attitude
  • Tenacity to see projects through to success
  • Strong financial understanding

Company profile

Norman Bissett & Associates (NBA) Botswana was incorporated in 1999 and started operations in 2000. The company is a wholly owned subsidiary of Nimble Group, South Africa. NBA provides highly professional credit management services to some of the larger credit grantors in Botswana. They provide services for high volume consumer and corporate accounts. They also do receivables management, customer service work and we collect early to late stage arrear and overdue accounts. They provide debt restructuring support to financially distressed entities.

These services include:

  • Early stage, arrears and overdue/late stage account collections
  • Credit Management Reviews
  • Receivables Management
  • Procurement of Written-off Debt (Debt purchasing)
  • Customer services (statement rendition, query resolution and interface between the debtor and the client.)

Geographic Footprint

Nimble Group operates in South Africa, Botswana, Namibia, Ghana & Kenya.

Why partner with NBA?

NBA is:

  • Independent with significant management shareholding in the Group, which enables quick, effective decision making
  • Results and solutions driven
  • Sensitive to the value of clients’ brands
  • Focused on customer services and effective collections supported by extensive infrastructure

Location

Gaborone

Address

Plot 111
Ground Floor-North Wing
Millenium Office Park
Gaborone International Finance Park

Postal address:
Private Bag BR 198
Broadhurst
Botswana

Contact information

Tel: +267 391 3996
www.staffwise.co.bw
admin@staffwise.co.bw
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