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Specifications
Match criteria
Education level
  • Secondary School Education
Industry
  • Retail / Store
Vacancies
inGaborone
inGaborone
inGaborone
inGaborone
inGaborone
More available jobs

Store Manager

This role is now filled and congratulations to the successful candidate

Job Purpose

To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures.

Key Performance Areas

  • Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff
  • Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results
  • Enforcing and implementing AWESOME customer service to give customer a WOW experience
  • Attend to unique and individual shopping needs of each customer and always put the Customer first
  • Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner
  • Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results
  • Authorise all work schedules (including but not limited to work, break and leave)
  • Ensure continuous training and development of all staff, and consistently carrying out training
  • Scheduling and assigning employees and following up on work results
  • Handle customer complaints in a calm and professional manner
  • Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management
  • Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover
  • Minimise all controllable expenses and costs
  • Protect company assets and minimise all shrinkage, damages and theft
  • Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so
  • Retain records of all stock and financial transactions
  • Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups
  • Implement, monitor and enforce all SOP’s
  • Maintaining company merchandise and housekeeping standards
  • Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
  • Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc )
  • Identify marketing opportunities and communicate to all relevant parties
  • Ensure promotions are executed timeously and execution is planned in advance

General

  • To undertake any other relevant duties requested by Senior Management
  • To undertake all mandatory and service training as required
  • Maintaining the strict confidentiality of all information
  • To undertake an appraisal and personal development review regularly
  • To take responsibility and accountability for being up to date with current SOP’s
  • Co-operating fully in the introduction of any new technology and new methods

Requirements, Education and Experience

  • Matric Certificate
  • Must have own or reliable transport to be able to work shifts
  • Minimum of 3 years’ experience within a Retail Environment, including 2 years’ of Management experience

Key Skills needed:

  • Sales driven
  • Fantastic customer service skills
  • Tenacious
  • Strong leadership with the ability to motivate a team
  • Highly motivated and target driven
  • Excellent selling, communication and negotiation skills
  • Passion for training & development of staff
  • Strong leadership
  • Ability to work under pressure and handle challenging situations
  • Conflict Management
  • Ability to understand and analyse budget expenses and sales figures
  • Appropriate Computer skills
  • Strong Admin acumen

Location

Gaborone

Address

Plot 111
Ground Floor-North Wing
Millenium Office Park
Gaborone International Finance Park

Postal address:
Private Bag BR 198
Broadhurst
Botswana

Contact information

Tel: +267 391 3996
www.staffwise.co.bw
admin@staffwise.co.bw
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