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Education level
  • Degree
  • Accountancy/administration
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Regional Fund Administrator

Shortlisting stage of vacancy - only shortlisted candidates will be contacted

Job Purpose

To administer pension benefits claims and effectively communicate information relating to pension benefits to Fund members and other stakeholders in accordance with pension legislation.

Principal Accountabilities

  • Administers the Death Benefits Questionnaires and makes recommendations for apportionment of death benefits
  • Analyses and process retirement and death claims as well as pensioner services and assists clients with request for advances (retirement, funeral advance and against death benefits) to protect financial interests of members and dependants
  • Provide counselling services to clients where required (Pre-retirement switch and Pre-retirement counselling) to facilitate proper decisions for retirement and process pre-retirement switch requests
  • Facilitates benefit awareness workshops with Pensioners, Deferred Pensioners, Desk Officers, Dikgosi in order to improve efficient processing of benefits
  • Receives, processes and responds to client queries and enquiries relating to retirement, withdrawal, death benefits
  • Contributes to the review of benefits policies and procedures for efficient administration of benefits
  • Prepares claims reports for consideration by the Apportionment Committee and make necessary follow ups with relevant stakeholders
  • Updates member data and liaises with pay points for the timely submission of monthly contribution schedules

Knowledge and Experience

  • Bachelor’s Degree in Business Administration, Public Administration or Equivalent
  • Knowledge in Fund Administration and Processing of Pension benefits
  • 3 years post qualification experience in a Fund Administration and Processing of Pension benefits environment


  • Operational and technical knowledge in benefits administration, data management, trust services
  • Knowledge and application of the pension‘s regulatory instruments (Act, Regulations, rules and guidelines) in the administration of pension benefits
  • Knowledge of the Fund Administration system Social investigation and crisis management skills
  • Knowledge of applicable computer software and usage and of modern office management practices, procedures, and equipment;
  • Social Investigation Skills


  • Good listening and communication skills
  • Emotional intelligence
  • interpersonal Skills/Customer service
  • Analytical skills and ability to deal with complex queries.
  • Ability to interact in a courteous manner
  • Empathy and sensitivity
  • Effective Presentation skills
  • Commitment to ethical conduct and consistent ethical behavior.
  • Analytical skills and ability of dealing with new and complex problems and issues.
  • Customer focus

Closing date 24th August 2018




Plot 111
Ground Floor-North Wing
Millenium Office Park
Gaborone International Finance Park

Postal address:
Private Bag BR 198

Contact information

Tel: +267 391 3996
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