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Operations Manager

Shortlisting stage of vacancy - only shortlisted candidates will be contacted

Job Purpose

To manage the implementation of benefits policies and procedures (Trust Services, Payroll Administration and Communication), adhere to legislation to deliver effective and efficient pension fund services to ensure member satisfaction.

Principal Accountabilities

  • Plans the operations of the Department; prepares and implements the annual budget for smooth management
  • Administers the pensioner payroll, issuance of monthly pay slips, annual tax certificates (ITW8) and Certificates of Existence
  • Update member personal details to improve data integrity
  • Administers a Trust to manage funds for minor dependants
  • Builds and maintains relationship with key stakeholders for smooth administration of benefits
  • Manages staff for optimum performance and development in order to achieve set targets
  • Ensures that pensioners accounts are reconciled for proper financial management
  • Contributes articles for the bi-annual Newsletter and prepares information (e.g, annual benefit statements, annual pensioner Certificates of Existence, monthly pensioner payslips, tracing dependants for unclaimed benefits) to ensure that members are informed and paid their benefits

Knowledge and Experience

  • Bachelors Degree in Business Administration, Public Administration or equivalent
  • 5 years’ experience in a Pension Fund or relevant experience of which 3 should have been at Manager level


  • Knowledge of a Fund Administration system
  • Microsoft Office applications
  • Presentation Skills


  • Planning and Organisation
  • Interpersonal effectiveness
  • Analytical/problem solving ability
  • Proactive
  • Attention to detail
  • Team work
  • Team leadership
  • Relationship management
  • Time management
  • Perseverance
  • Self-driven
  • Customer focused
  • Emotional intelligence
  • Results focused

Closing date 24th August 2018




Plot 111
Ground Floor-North Wing
Millenium Office Park
Gaborone International Finance Park

Postal address:
Private Bag BR 198

Contact information

Tel: +267 391 3996
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