Staffwise
people who work
people who work
people who work
people who work
people who work
people who work
Specifications
Match criteria
Education level
  • Secondary School Education
Industry
  • Retail / Store
More available jobs

Store Manager

New vacancy - open to all applications

Job Purpose

To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures.

Key Performance Areas

  • Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff
  • Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results
  • Enforcing and implementing AWESOME customer service to give customer a WOW experience
  • Attend to unique and individual shopping needs of each customer and always put the Customer first
  • Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner
  • Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results
  • Authorise all work schedules (including but not limited to work, break and leave)
  • Ensure continuous training and development of all staff, and consistently carrying out training
  • Scheduling and assigning employees and following up on work results
  • Handle customer complaints in a calm and professional manner
  • Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management
  • Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover
  • Minimise all controllable expenses and costs
  • Protect company assets and minimise all shrinkage, damages and theft
  • Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so
  • Retain records of all stock and financial transactions
  • Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups
  • Implement, monitor and enforce all SOP’s
  • Maintaining company merchandise and housekeeping standards
  • Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
  • Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc )
  • Identify marketing opportunities and communicate to all relevant parties
  • Ensure promotions are executed timeously and execution is planned in advance

General

  • To undertake any other relevant duties requested by Senior Management
  • To undertake all mandatory and service training as required
  • Maintaining the strict confidentiality of all information
  • To undertake an appraisal and personal development review regularly
  • To take responsibility and accountability for being up to date with current SOP’s
  • Co-operating fully in the introduction of any new technology and new methods

Requirements, Education and Experience

  • Matric Certificate
  • Must have own or reliable transport to be able to work shifts
  • Minimum of 3 years’ experience within a Retail Environment, including 2 years’ of Management experience

Key Skills needed:

  • Sales driven
  • Fantastic customer service skills
  • Tenacious
  • Strong leadership with the ability to motivate a team
  • Highly motivated and target driven
  • Excellent selling, communication and negotiation skills
  • Passion for training & development of staff
  • Strong leadership
  • Ability to work under pressure and handle challenging situations
  • Conflict Management
  • Ability to understand and analyse budget expenses and sales figures
  • Appropriate Computer skills
  • Strong Admin acumen

Location

Gaborone

Address

Plot 111
Ground Floor-North Wing
Millenium Office Park
Gaborone International Finance Park

Postal address:
Private Bag BR 198
Broadhurst
Botswana

Contact information

Tel: +267 391 3996
www.staffwise.co.bw
admin@staffwise.co.bw
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